FAQ

What types of products does Vespera Style offer?

Vespera Style specializes in a curated selection of innovative beauty and sewing tools. Our product range includes items such as the 2-in-1 Needle Threader Seam Ripper and the 3-in-1 Electric Makeup Brush Cleaner, designed to enhance both crafting and beauty routines.

How can I contact Vespera Style for support?

You can reach us via email at vesperastyle39@gmail.com or by phone at 03194737127. Our physical address is Al Noor Colony Tillu Road Sadiqabad, District Rahim Yar Khan, Pakistan.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details regarding shipping times and costs to your location.

Is there a cooling-off period for orders shipped to the European Union?

Yes, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging.